Customer Care

Engica excel at customer care, each job is important, we treat each job as a project to secure and support our client’s investment. Clients can choose the approach to implementation but all approaches are followed with a personal approach to support.

Implementation Approach

You want an implementation that will reflect your needs and produce lasting results. Engica provide various types of implementation package including ASSISTED, MANAGED AND TOTAL to meet your project requirements.

The Total Implementation approach is a complete service to efficiently install and facilitate a CMMS start up. The package gets the CMMS up and running with a minimal impact on the operator and his facility.

Training

By obtaining a clear understanding of your needs we deliver appropriate training via standard or specifically constructed courses on-site or at our training centers.

Support

Once you're up and running we won't leave you high and dry. We provide telephone, fax, email and web based support as well as ongoing workshops, training and software upgrades.

Integration and Configuration

A service to integrate and configure our products using our Q4 middle tier API's and components provides speedy construction with survival upgrade capability. The service includes specification, construction, testing, audit and acceptance processes to ensure quality production and delivery.