Service to Deliver Your Needs

Service Approach

You want an implementation that will reflect your needs and produce lasting results. Engica provide all the services needed to meet your project requirements. It's the emphasis we place on the implementation and support that is so important because it's the key to your and our business success.

Project Approach

An Engica Project Manager and Support personnel provide the experience of many previous system implementations.

• DEFINITION: Defining and agreeing project objectives, success criteria and constraints
• PREPARATION: Putting into place everything needed to make effective use of the system
• PILOT: Testing all previous assumptions about users, process and data to show that system can run effectively
• IMPLEMENTATION: Establishing the system in effective operation as required by business objectives

Data Services

A series of data services can be supplied to convert, map, construct and store your data to supplement your own resources if desired.

Support Services

Training: By obtaining a clear understanding of your needs we deliver appropriate training via standard or specifically constructed courses on-site or at our training centers.

Integration and Customization: A service to integrate and customize our products using our Q4 middle tier API's and components provides speedy construction with survival upgrade capability.

Support: Once you're up and running we won't leave you high and dry. We provide telephone, fax, email and web based support as well as ongoing workshops, training and software upgrades.